Refund policy

Return & Replacement Policy

We're dedicated to curating a truly special reading experience for you. Each book and accessory is meticulously inspected and packed by hand to ensure it arrives in perfect condition, ready for your cozy reading tradition.

Our Policy: All Sales are Final

Due to the unique and curated nature of our boxes, all sales are final. We do not accept returns or exchanges for reasons such as a change of mind, buyer's remorse, or personal preferences. We encourage you to review all product descriptions and our community's recommendations before making a purchase.

Damaged or Defective Items

We understand that accidents can happen in transit. If your item arrives damaged or is defective in any way, we will gladly send a replacement at no cost to you.

To report a damaged or defective item:

Contact us promptly: Please email us at mariah@hazyrec.com within 7 days of receiving your order.
Provide photos: Include your order number and clear photos of the damage or defect. This helps us file a claim with our shipping carrier and speeds up the replacement process.
Resolution: Once we review your submission, we will:
- Ship a replacement copy to you right away.
- If a direct replacement is unavailable, we will issue a full refund or a store credit for the damaged item.

You typically do not need to return the damaged item, making the process as hassle-free as possible for you.

Contact Us

For any questions regarding your order or our policy, please don't hesitate to reach out. We're here to ensure your experience with Hazy Bookworms is nothing short of perfect.

Email: mariah@hazyrec.com